Recapiti
Customer Service
For product information, compatibility checks, order updates, shipping questions, returns, refunds or warranty assistance, please contact:
Email is our primary and preferred customer service channel.
For questions concerning an existing order, please always include the order number.
For product compatibility enquiries, please include the product reference and all relevant vehicle information, such as model, production year, engine, engine code or original equipment part number where available.
WhatsApp: +39 378 068 8381 – written messages only.
Phone calls are not supported.
WhatsApp may be used for short written enquiries or to send requested photographs and technical information.
For urgent matters, existing orders, returns, warranty requests or issues requiring detailed assistance, please contact us by email at info@dropit-shop.com.
Response Times
Messages are answered as soon as reasonably possible during working days.
Response times may vary depending on the number of requests received and whether technical information must be obtained from a manufacturer or supplier.
Sending the same request repeatedly through multiple channels may slow down identification and management of the enquiry.
Registered Office
Drop It SRLS
Via Camillo Cavour 147
10091 Alpignano (TO)
Italy
The registered office does not operate as a public retail shop.
Visits and order collections are possible only when expressly arranged and confirmed in advance.
Customers should not travel to the address without first receiving confirmation from Drop It Motorsport.
Returns
Products must not be returned without first contacting info@dropit-shop.com and receiving the appropriate return instructions.
Returns must not be sent directly to a supplier, manufacturer or other third-party address unless expressly authorised by Drop It Motorsport.
Please consult our Refund & Return Policy for information about withdrawals, damaged products, non-conforming goods and return shipping.
Legal Communications
Certified email address (PEC):
The PEC address is intended for formal legal and certified communications.
Customer service requests and ordinary order enquiries should be sent to: