Versand
Last updated: August 27, 2026
This Shipping Policy applies to orders placed through dropit-shop.com, operated by:
Drop It SRLS
Trading as Drop It Motorsport
Via Cavour 147
10091 Alpignano (TO)
Italy
VAT number: IT12072620011
Email: info@dropit-shop.com
WhatsApp: +39 378 068 8381 – written messages only. Phone calls are not supported.
This policy explains our shipping destinations, processing times, delivery estimates, shipping costs, tracking procedures, customs information and the steps to follow if a parcel is delayed, lost or damaged.
1. Shipping Destinations
We deliver throughout the European Union, including Italy, as well as to the United Kingdom, Switzerland and other extra-EU destinations made available during checkout.
The countries and regions available in the checkout represent the destinations currently served by our shipping system.
The availability of a destination does not guarantee that every product can be shipped there. Certain products may be subject to carrier limitations, dangerous-goods restrictions, excessive size or weight, manufacturer distribution restrictions, customs rules or local import regulations.
If an ordered product cannot be shipped to the selected destination, we will contact the customer and provide an appropriate solution. If no suitable shipping option is available, the affected product will be cancelled and refunded.
2. Shipping Costs
Shipping costs are calculated according to the destination, parcel weight, dimensions, product type, selected service and fulfilment location.
The applicable shipping charge is displayed during checkout before the order is completed.
Some orders may be shipped from more than one fulfilment location. Unless otherwise clearly agreed before shipment, the customer will not be charged an additional shipping fee solely because we divide an order into multiple parcels.
3. Free Shipping within the European Union
Free standard shipping is available for eligible orders with a product value over €200 delivered within the European Union.
The qualifying order value is calculated after discounts and promotional codes have been applied and does not include shipping charges.
Certain heavy, oversized, unusually shaped or special-order products may be excluded from the free shipping promotion due to the substantially higher cost or special requirements of transport.
Where a product is excluded, the applicable shipping charge should be displayed during checkout. If the shipping system cannot calculate the correct charge automatically, we will contact the customer before accepting any additional payment. The customer may cancel the affected product for a full refund if the proposed shipping arrangement is not accepted.
Free shipping does not apply to the United Kingdom, Switzerland or other destinations outside the European Union unless expressly stated during checkout or as part of a separate promotion.
Free shipping promotions do not affect the customer’s statutory rights under the Refund & Return Policy.
4. Order Processing and Delivery Time
The total time required to receive an order consists of two separate periods: order processing time and carrier transit time.
Processing time is the time required to verify, prepare, pack and hand the order to the carrier.
Transit time begins when the parcel is collected by the carrier and ends when it is delivered.
Any delivery estimate must therefore be considered together with the availability status of the product.
Business days do not include Saturdays, Sundays, Italian public holidays or closure periods announced on the website. Products shipped directly by a supplier may also be affected by public holidays and closure periods in the supplier’s country.
5. Products Available in Our Warehouse
Products physically available in our warehouse are normally prepared and dispatched within one or two working days after successful payment verification.
This is an estimated processing time and not a guaranteed delivery date.
Processing may occasionally take longer due to payment verification, address checks, exceptional order volume, product inspection, packaging requirements, stock discrepancies or circumstances outside our reasonable control.
If a customer has an urgent deadline, they should contact info@dropit-shop.com before ordering. A delivery date is binding only where it has been expressly confirmed by Drop It Motorsport as an essential agreed date.
6. Products Ordered from Suppliers
Some products shown on our website are not physically held in our warehouse and are ordered from the relevant manufacturer or distributor after the customer places an order.
Lead times for these products vary significantly according to the brand, product, supplier stock, production schedule and shipping origin.
Estimated lead times may not always be displayed on the product page. Customers who need a product by a particular date should contact info@dropit-shop.com before ordering to request the latest available estimate.
After an order is placed, we will communicate the estimated lead time when it becomes available from the supplier.
Supplier lead times are estimates and may change due to stock errors, production delays, incoming deliveries, customs procedures, factory closures or other circumstances outside our reasonable control.
If a supplier confirms that a product is unavailable, discontinued or subject to a substantial unexpected delay, we will contact the customer.
The customer may accept the updated timeframe, select an available alternative by mutual agreement or cancel the affected product and receive a refund.
A product is not considered personalised solely because Drop It Motorsport orders it from a supplier after receiving the customer’s order.
7. Preorder Products
Products sold as preorders are identified as such on the relevant product page whenever applicable.
Expected release dates and availability periods for preorder products are based on information supplied by the manufacturer or distributor and may change.
Unless otherwise stated during checkout, payment is collected when the preorder is placed.
We will provide updated information when a significant change to the expected release or availability date becomes known.
If the manufacturer cancels production or confirms that the product cannot be supplied, the preorder will be cancelled and refunded.
Unless a product has been genuinely personalised or manufactured according to the customer’s individual specifications, a preorder may be cancelled before shipment by contacting info@dropit-shop.com.
8. Direct Shipping from Suppliers
Orders may be shipped from our warehouse or directly from an authorised supplier, distributor or manufacturer.
A direct shipment may originate from Italy or another country and may use a different carrier from the one normally used for warehouse orders.
Direct shipping does not change the customer’s contractual relationship with Drop It Motorsport. Drop It Motorsport remains the seller responsible for the order in accordance with applicable law.
Where an order contains products supplied from different locations, the customer may receive more than one parcel and more than one tracking number.
9. Couriers and Postal Services
Depending on the destination, parcel characteristics and fulfilment location, we may use GLS, BRT, UPS, DHL, DPD, Nacex, InPost, Poste Italiane or another suitable trusted shipping provider.
Small or lightweight products may be sent using a tracked postal or small-parcel service.
The choice of carrier is made according to the destination, product, parcel dimensions, service availability and fulfilment location.
A specific carrier is not guaranteed unless expressly agreed before shipment.
We may replace a selected or expected carrier with an equivalent service where reasonably necessary to complete delivery.
10. Estimated Transit Times
Transit times depend on the destination, selected carrier, parcel type, customs procedures and shipping origin.
Any estimate displayed during checkout, on a product page, in the order confirmation or in a customer service communication is indicative unless a specific delivery date has been expressly agreed.
Carrier delays may occur because of adverse weather, strikes, public holidays, customs inspections, incorrect routing, local service disruption, exceptional demand or other circumstances outside our direct control.
A carrier delay does not automatically entitle the customer to compensation. However, all mandatory rights relating to delayed or failed delivery remain unaffected.
Where applicable law allows the customer to set an additional reasonable delivery period or terminate the contract due to a substantial delay, those rights remain fully available.
11. Tracking Information
Tracking information will be sent by email or made available through the customer account when provided by the carrier or fulfilment partner.
Tracking may not become active immediately after the shipping notification. In some cases, the carrier requires additional time to collect, scan and register the parcel in its network.
Orders divided into multiple parcels may generate separate tracking numbers at different times.
If tracking has not been received or has not updated for an unusual period, please contact info@dropit-shop.com and include the order number.
12. Partial and Multiple Shipments
Where an order contains products with different availability dates or fulfilment locations, we may ship the available products separately.
Partial shipments may be made from our warehouse, from different suppliers or through different carriers.
The customer will not normally be charged additional shipping costs because Drop It Motorsport decides to divide an order into multiple shipments.
If a customer prefers to wait and receive the complete order together, they should contact us as soon as possible. Consolidated shipment may not always be possible once fulfilment has begun or where products originate from different locations.
13. Delivery Address
The customer is responsible for providing a complete and accurate delivery address, recipient name, postcode, telephone number and any information reasonably necessary for delivery.
The delivery address should be checked carefully before completing the order and again in the order confirmation.
Address changes requested after an order has entered fulfilment or has been handed to the carrier may not be possible.
Where a parcel is returned or redirected because the customer provided an incorrect or incomplete address, failed to provide necessary delivery information or requested a late address change, reasonable additional shipping costs may be charged where permitted by law.
This does not apply where the delivery problem was caused by an error attributable to Drop It Motorsport.
14. Delivery Attempts and Uncollected Parcels
The carrier may make one or more delivery attempts or leave the parcel at an authorised collection point, parcel shop or locker where permitted by the selected service.
The customer is responsible for following the tracking information and collecting the parcel within the period indicated by the carrier.
If a parcel is returned because the customer refused delivery, failed to collect it, failed to respond to the carrier or did not provide information necessary to complete delivery, we will contact the customer after the parcel returns.
Any reshipment may require payment of the actual additional delivery cost.
Where the customer requests cancellation instead of reshipment, any refund will be processed according to applicable law and may take into account actual non-refundable costs caused by the failed delivery where legally permitted.
This does not limit the customer’s rights where the failure was caused by Drop It Motorsport or the carrier acting on our behalf.
15. Customs, Import VAT and Extra-EU Charges
Orders delivered outside the European Union may be subject to customs duties, import VAT, brokerage fees, handling charges or other costs imposed by the destination country.
Where these charges are collected by Drop It Motorsport, they will be shown during checkout.
Where they are not collected during checkout, they may be charged separately by the carrier or local customs authorities and are the customer’s responsibility.
The customer is responsible for ensuring that the products ordered may lawfully be imported, installed and used in the destination country.
Customs authorities or carriers may request identification, tax information, proof of purchase or other documents before releasing a parcel.
Customs clearance can delay delivery and is outside the direct control of Drop It Motorsport.
If a parcel is returned because the customer refuses to pay disclosed import charges or fails to provide information required for customs clearance, reasonable non-refundable costs may be deducted from any refund where permitted by law.
16. Remote Areas and Restricted Deliveries
Some remote areas, islands, military addresses, restricted locations or special postal zones may require additional delivery time or charges.
Oversized, heavy, dangerous or specially regulated products may not be accepted by every carrier or may require a dedicated service.
If the checkout accepts an order but the selected shipping service cannot be used, we will contact the customer before arranging an alternative that involves an additional charge.
The customer may decline the alternative and cancel the affected product for a full refund.
17. Delivery Service
Standard shipping includes transport and delivery to the address provided during checkout according to the carrier’s normal service conditions.
Unless expressly stated otherwise, standard delivery does not include installation, unpacking, disposal of packaging, delivery at a specific time, delivery to an upper floor or other additional services.
Any request for a special delivery service must be agreed before shipment and may involve an additional charge.
18. Delayed or Lost Parcels
If tracking shows no movement for an unusual period or the parcel has not arrived within the expected timeframe, please contact info@dropit-shop.com.
We will contact the carrier or fulfilment partner and open an investigation where appropriate.
Carrier investigations may require several working days, particularly for international shipments.
For consumer orders, Drop It Motorsport remains responsible for the parcel until the customer, or a third party designated by the customer other than the carrier, physically receives it.
If a parcel is confirmed as lost, we will provide an appropriate remedy in accordance with applicable law, which may include replacement or refund.
19. Parcels Marked as Delivered
If tracking shows that a parcel has been delivered but the customer cannot locate it, the customer should first check with other household members, neighbours, reception staff, the selected collection point and any safe location indicated by the carrier.
If the parcel still cannot be located, please contact info@dropit-shop.com as soon as reasonably possible.
We will request delivery information from the carrier and assess the result of the investigation.
The customer may be asked to provide a written declaration or other information reasonably required by the carrier to investigate the delivery.
20. Damaged or Tampered Parcels
Customers should inspect the external condition of the parcel at delivery whenever reasonably possible.
If the parcel is visibly damaged, crushed, open, wet, incomplete or tampered with, the customer should ask the carrier to record the damage and, where possible, accept the parcel subject to a specific written reservation.
A general statement such as “subject to inspection” may not provide the carrier with sufficient information. The visible damage should be described as specifically as reasonably possible.
The absence of a written reservation does not automatically cancel a consumer’s mandatory rights.
The customer should photograph the parcel before opening it and retain the shipping label, external packaging, internal protection and damaged product.
Damage, missing products or delivery discrepancies should be reported to info@dropit-shop.com as soon as reasonably possible, together with the order number and available photographs.
The product should not be installed, modified or used if it appears damaged or unsafe.
21. Transfer of Risk
For consumer purchases, the risk of loss of or damage to the goods remains with Drop It Motorsport until the customer, or a third party designated by the customer other than the carrier, physically receives the goods.
The risk passes earlier only where the customer independently appoints a carrier that was not offered by Drop It Motorsport, where permitted by applicable law.
For business purchases, the transfer of risk is governed by the applicable contractual and statutory rules.
Nothing in this Shipping Policy limits any mandatory consumer rights relating to delivery, loss or transport damage.
22. Returns
This Shipping Policy applies to delivery of the original order.
Shipping arrangements and costs for returns, withdrawals, incorrect products, damaged goods and non-conforming products are explained in our Refund & Return Policy.
Customers should contact info@dropit-shop.com before returning any product and follow the instructions provided.
Products must not be returned directly to a supplier, manufacturer or other third-party address unless expressly authorised by Drop It Motorsport.
23. Contact
For questions about availability, estimated lead times, shipping destinations, tracking, delayed parcels or delivery problems, please contact:
Drop It SRLS
Trading as Drop It Motorsport
Via Cavour 147
10091 Alpignano (TO)
Italy
Email: info@dropit-shop.com
WhatsApp: +39 378 068 8381 – written messages only. Phone calls are not supported.
For urgent matters and questions concerning an existing order, email is the preferred contact method. Please always include the relevant order number.